Customer Service Scripts

## Customer Service Scripts

### First response
Hi there, thanks for reaching out about IndieStore. I understand you need help with A founder wants to know why their submitted product is not live yet.. I can help check this and point you to the right next step.

Could you please send the details connected to this request? Once I have them, I can review what happened and reply with a clear update.

### Follow-up if details are missing
Thanks. To look into this properly, I still need one more detail: Ask for the submitted URL and account email.. After that, I can give you a specific answer instead of guessing.

### Resolution response
Thanks for your patience. I reviewed the request and the next step is: Ask for the submitted URL and account email.. If anything still looks off after that, reply here and I will take another look.

### Escalation response
I do not want to give you an incomplete answer. I am going to escalate this with the details you shared and come back with a more specific update.

Tone guide: Keep the reply Helpful and concise.